Privacy Policy

Last Updated: November 19, 2025

Mars AI Technology Solutions Limited ("MarsAI", "we", "us", or "our") is committed to protecting the privacy of the users ("User" or "You") of our platform located at studio.marsai.eu ("Platform" or "Service").

We are a company registered in England and Wales under company number 14863498, with our registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform. We operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (GDPR).

1. Information We Collect

To provide and improve our Services, we may collect the following types of information:

• Account Information: Your name, email address, encrypted password, company name, and billing details.

• Usage Data: IP address, browser type, operating system, device information, session duration, and interactions within the Platform.

• AI & Content Data: Input data (prompts), text, files uploaded by you, and the output generated by the system when using our AI tools (Chatbots, AI Agents, etc.).

• Integration Data: When you connect third-party services (Social Media Suite, n8n, Shopify, LinkedIn, etc.), we collect access tokens and basic profile information to the extent permitted by you.

• External Chatbot End-User Data: Contact information (Lead Capture) collected from end-users through the chatbots you create and deploy via our Platform. You act as the Controller for this data.

2. How We Use Your Information

We process your data for the following purposes:

• Service Delivery: To manage your account, execute AI models, trigger automations, and provide customer support.

• AI Processing: To transmit your inputs (prompts) to AI model providers (e.g., OpenAI, Google Gemini, Anthropic) solely for the purpose of generating the requested output. Note: We do not use your data to train third-party AI models without your explicit consent.

• Communication: To send you service updates, security alerts, invoices, and (with your consent) marketing emails.

• Security & Improvement: To prevent fraud, detect bugs, and analyze platform performance.

3. Data Sharing and Third Parties

We do not sell your personal data. However, we may share data with trusted third parties strictly to provide our Service:

• AI Model Providers: (e.g., OpenAI, Google) Strictly for generating AI responses.

• Cloud & Infrastructure Providers: For data hosting, storage, and processing.

• Payment Processors: (e.g., Stripe) To securely process payments.

• Legal Obligations: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Social Media and Integrations

When you connect your social media accounts (e.g., LinkedIn, X/Twitter) via MarsAI Studio, we use their respective APIs. Access tokens are stored securely and are used solely to execute your commands (e.g., publishing a post). You can revoke this access at any time via the Platform or the settings of the respective social media network.

5. Data Security

We implement industry-standard security measures (SSL encryption, secure servers, access controls) to protect your personal information. However, please be aware that no method of transmission over the Internet is 100% secure.

6. Your Rights (GDPR / UK GDPR)

Depending on your location, you have the following rights regarding your data:

• Right to Access: Request a copy of the personal data we hold about you.

• Right to Rectification: Request correction of inaccurate data.

• Right to Erasure: Request deletion of your data ("Right to be forgotten").

• Right to Restriction: Request the restriction of processing your data.

• Right to Data Portability: Request transfer of your data to another controller.

To exercise these rights, please contact us.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Mars AI Technology Solutions Limited Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom Email: [email protected]